Returns Policy

Delivery Timeframes

Due to increased parcel volume and ongoing shipping delays currently affecting all postal services, delivery estimates will vary depending on state and the service selected so please ensure you check for the information most relevant to you. 

We will do our best to dispatch all orders within one business day of receipt however we are unable to take responsibility for delivery delays once the order has been collected from our warehouse. 

Please visit www.usps.com for up to date delivery estimates, or you can contact them directly on their customer care line available by following the above website link.

For further information please contact us on support@beforeyouspeakcoffee.com.au

 

UPDATED RETURNS POLICY: COVID-19 

(Effective Immediately - 2nd May 2020)

Due to current worldwide events and circumstances surrounding COVID-19, we will not be accepting returns for health and safety reasons. 

Our customers health is at the forefront of our minds during this time, that is why we will be taking extra precautions to ensure our hygiene standards meet the requirements as outlined by the Local Government

We are taking increased safety measures to ensure both our customers and our team are in good hands during these challenging times. 

We apologise for any inconvenience this may bring and hope to lift these changes as soon as possible. 

 

BYS RETURNS:

Returns are available subject to the following conditions:

  • Items received are faulty, damaged or if the wrong product is received. Returns are not available for change of mind, so please choose carefully.
  • Once parcel is received, we will either refund the cost of the product or send a replacement.

The following conditions willnot be eligible for any refunds or returns:

  • The products have been opened or the customer has sampled and does not like the products
  • The customer changes their mind or has made a mistake in their order

Please note: Beforeyouspeak Coffee is not responsible for the freight costs of returns and original shipping costs paid when the item was purchased will not be refunded.